The Challenge & Solution
Vigo Lane Service Station relied on a single traditional phone line, which caused issues during busy MOT booking periods. Customers often faced engaged tones, and staff wasted time taking messages and returning calls. This led to missed bookings, scheduling inefficiencies, and frustrated customers.
We installed a tailored VoIP system with multiple simultaneous lines, call queuing, and voicemail-to-email features. This allowed the team to handle more calls at once, capture every booking request, and streamline customer communication — improving efficiency and ensuring no MOT appointment was ever missed.
North East VoIP Leaders Values
Drawing on over 20 years of industry expertise, we provided an on-site assessment to understand Vigo Lane’s busiest times and operational workflow. We then designed a cost-effective VoIP package that delivered crystal-clear calls, reduced overheads, and gave the team the tools to communicate professionally and reliably with every customer.
-
Multiple lines to handle peak call volumes
-
Call queuing to prevent engaged tones
-
Lower monthly phone bills
-
Voicemail-to-email for missed calls
-
Clearer calls for professional service
-
Scalable system for future growth
Perfect Result
With the new VoIP system, Vigo Lane Service Station now answers every customer call, even during the busiest MOT booking times. Bookings are handled faster, customers enjoy a smoother experience, and the business has increased efficiency while reducing communication costs.
VoIP (Voice over Internet Protocol) lets you make calls over the internet instead of traditional phone lines. It’s like upgrading from snail mail to email — faster, cheaper, and more flexible.
Absolutely. Whether you’re a one-person startup or a nationwide enterprise, VoIP scales effortlessly — like adding more chairs to the table as your team grows.
VoIP cuts costs by removing expensive line rentals and offering lower call rates, especially for long-distance calls. Think of it like swapping a gas-guzzler for a fuel-efficient car — you still get where you’re going, but you spend less getting there.
VoIP offers crystal-clear audio, video calls, mobile access, and integration with your business tools. It’s like turning your phone system into a Swiss Army knife for communication.
We have over 20 years industry expertise and knowledge in serving businesses across the UK. We are a leading independent Business communications provider. We s deliver the best customer service and best advice. We provide in-depth impartial advice by visiting on site, collecting raw data, working with you on building a bespoke package that is tailored to suit your business. We understand you want the best value for money, maximum benefits at the lowest price.
