The Challenge & Solution
Paticake Patisserie relied on a single landline to manage orders, custom cake enquiries, and wholesale requests. During busy mornings and weekends, customers often heard an engaged tone or couldn’t get through, leading to missed sales opportunities and difficulty managing multiple enquiries at once.
We implemented a flexible VoIP solution with multiple simultaneous lines, call forwarding, and voicemail-to-email features. This allowed staff to take several calls at once, ensure every order or enquiry was captured, and provide a smoother, more professional customer experience — all while reducing phone costs.
North East VoIP Leaders Values
With over 20 years of industry expertise, we understand how vital communication is for small businesses with high customer demand. For Paticake Patisserie, we conducted an on-site review of their peak trading hours and designed a cost-effective, easy-to-use VoIP package that keeps them connected with every customer — whether placing a last-minute cake order or arranging a wholesale delivery.
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Multiple lines to handle peak call times
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Call forwarding for seamless order handling
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Lower monthly communication costs
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Voicemail-to-email to never miss an enquiry
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Clearer calls for better customer service
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Scalable solution for future growth
Perfect Result
Thanks to the new VoIP system, Paticake Patisserie now answers every customer call, even during the busiest baking periods. Orders are processed faster, customers enjoy a more reliable ordering experience, and the business saves money each month while maintaining its award-winning level of service.
VoIP (Voice over Internet Protocol) lets you make calls over the internet instead of traditional phone lines. It’s like upgrading from snail mail to email — faster, cheaper, and more flexible.
Absolutely. Whether you’re a one-person startup or a nationwide enterprise, VoIP scales effortlessly — like adding more chairs to the table as your team grows.
VoIP cuts costs by removing expensive line rentals and offering lower call rates, especially for long-distance calls. Think of it like swapping a gas-guzzler for a fuel-efficient car — you still get where you’re going, but you spend less getting there.
VoIP offers crystal-clear audio, video calls, mobile access, and integration with your business tools. It’s like turning your phone system into a Swiss Army knife for communication.
We have over 20 years industry expertise and knowledge in serving businesses across the UK. We are a leading independent Business communications provider. We s deliver the best customer service and best advice. We provide in-depth impartial advice by visiting on site, collecting raw data, working with you on building a bespoke package that is tailored to suit your business. We understand you want the best value for money, maximum benefits at the lowest price.
