The Challenge & Solution
The restaurant’s traditional phone system was outdated, costly, and unable to handle high call volumes during busy dining and takeaway periods. Missed calls meant missed orders, and staff had to manually juggle multiple lines, creating delays and reducing customer satisfaction.
We implemented a bespoke VoIP solution, allowing multiple simultaneous calls, smart call routing to the right staff, and crystal-clear audio. This ensured orders and reservations were never missed, reduced phone bills, and made communication seamless across the restaurant and takeaway operations.
North East VoIP Leaders Values
With over 20 years of expertise serving UK businesses, we provide tailored, on-site consultations to understand your exact needs. For this restaurant, we analysed their busiest service times, designed a cost-efficient communication system, and delivered a scalable VoIP package that can grow with their business.
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Seamless handling of dine-in and takeaway orders
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Call routing to the right staff instantly
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Lower monthly communication costs
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Reliable system during peak service hours
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Clearer calls for better customer experience
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Scalable solution for future growth
Perfect Result
The restaurant now answers every call, even during the busiest hours, resulting in a sharp increase in orders and happier customers. Operating costs are lower, staff are less stressed, and the business enjoys a professional, reliable phone presence that matches the quality of their food and service.
VoIP (Voice over Internet Protocol) lets you make calls over the internet instead of traditional phone lines. It’s like upgrading from snail mail to email — faster, cheaper, and more flexible.
Absolutely. Whether you’re a one-person startup or a nationwide enterprise, VoIP scales effortlessly — like adding more chairs to the table as your team grows.
VoIP cuts costs by removing expensive line rentals and offering lower call rates, especially for long-distance calls. Think of it like swapping a gas-guzzler for a fuel-efficient car — you still get where you’re going, but you spend less getting there.
VoIP offers crystal-clear audio, video calls, mobile access, and integration with your business tools. It’s like turning your phone system into a Swiss Army knife for communication.
We have over 20 years industry expertise and knowledge in serving businesses across the UK. We are a leading independent Business communications provider. We s deliver the best customer service and best advice. We provide in-depth impartial advice by visiting on site, collecting raw data, working with you on building a bespoke package that is tailored to suit your business. We understand you want the best value for money, maximum benefits at the lowest price.
